We've compiled the questions our support team receives most often. If you don't find what you're looking for, live chat is available 24 hours a day in English, with an average first response time of under 2 minutes.
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Why choose ok100
Beyond answering your questions, we want you to understand what sets ok100 apart as a platform for Brazilian players.
After a one-time KYC verification, each Pix withdrawal is processed in under 5 minutes — including weekends and public holidays. No fee from ok100 and no manual approval after the first time.
Brasileirão Série A, Copa do Brasil, Libertadores, and state championships with pre-match and live betting. Competitive odds and full markets for Brazilian fans and bettors.
Up to R$ 500.00 on your first deposit with a 30x rollover. No fine print: all terms are clearly stated on the bonus page — no traps, no hidden clauses.
Live chat with responses in under 2 minutes, every day. A trained team ready to handle withdrawal, bonus, verification, and responsible gambling questions without making you wait.
256-bit SSL on all connections, data handled in compliance with the LGPD, and KYC verification that protects you from unauthorized access. Your data is never sold or shared.
Real tools: deposit, loss, and session limits, cooling-off periods, and self-exclusion activated instantly — all in your account dashboard, no need to contact anyone.
About This Page
This ok100 FAQ page exists for a simple reason: we know that an unanswered question is the biggest obstacle between you and a great experience on the platform. So instead of having everyone call support with the same questions, we've put together answers to the 48 questions that come in most often via our chat and email. We update the content whenever a new recurring question appears — so it's worth checking here before reaching out.
Questions are organized into eight categories: Registration & Account, Deposit, Withdrawal, Bonuses & Promotions, Games & Betting, Security & Privacy, Responsible Gambling, and Technical Issues. Use the search bar at the top to find exactly what you need, or browse the categories in the side menu. The most frequently accessed questions are open by default for quick access.
Creating an ok100 account is free, takes less than 2 minutes, and can be done on your phone without downloading any app. You'll need a valid email address, a Brazilian CPF, and to be at least 18 years old. Your CPF is required to verify your identity and ensure each account belongs to one person — it's not possible to create two accounts with the same CPF, and the system automatically detects any duplication attempts.
When it comes to deposits and withdrawals, Pix is the method we recommend for most Brazilian players: deposits are confirmed in under 60 seconds and withdrawals in under 5 minutes, 24 hours a day, including weekends and holidays. The minimum deposit is R$ 10.00 and the minimum withdrawal is R$ 20.00. ok100 charges no fees on Pix deposits or withdrawals. Before your first withdrawal, you'll need to complete KYC verification — just once, and after that everything is automatic.
About the welcome bonus: on your first deposit, ok100 matches your balance 100%, up to R$ 500.00, with a 30x rollover on the bonus amount and 30 days to complete it. Sports Betting with odds of 1.50 or higher and slots contribute 100% toward the rollover; Live Casino contributes 20%. There are no fees on the bonus and no hidden conditions — everything is on the Welcome Bonus. If you have a question about a specific condition, our support team can clarify it via live chat in under 2 minutes.
A common concern is security: ok100 uses 256-bit SSL encryption on all connections and handles players' personal data in full compliance with the LGPD (Law No. 13.709/2018). No platform staff member has access to your password — it is stored using cryptographic hashing, meaning even our tech team cannot read it. If anyone contacts you claiming to be from ok100 and asks for your password or verification code, it's a scam — report it immediately via live chat.
Responsible gambling isn't just a legal requirement for ok100 — it's something we take seriously in practice. All tools are available in your account dashboard: deposit limit, loss limit, session limit, cooling-off period, and self-exclusion. Self-exclusion takes effect immediately and cannot be reversed during the chosen period — we make no exceptions, because that's exactly what makes the tool work. If you or someone close to you is struggling with gambling, CVV is available at 188, free of charge and 24 hours a day. More information at Responsible Gambling.
Didn't find the answer you were looking for? Live chat is available 24 hours a day in English, with an average first response time of under 2 minutes. You can also email us at suporte@ok100.click — we respond within 4 hours on business days. ok100 support is handled by real people, not bots copying and pasting generic replies.
Pro tip: if your issue is urgent — unprocessed withdrawal, blocked account, unauthorized access — use the live chat. For simpler questions about bonus rules, required documents, or how a feature works, the FAQ above likely already has the answer you need.
Still Have Questions?
If the FAQ didn't answer your question, our team is available 24/7, every day, in Portuguese.
The fastest channel. Response in under 2 minutes, every day of the week.
For questions that require documentation or a more detailed explanation.
Free and confidential support for problem gambling.
Ok100 support will never ask for your password or verification code by email or chat. If anyone contacts you claiming to be from ok100 and asking for this information, it's a scam — end the conversation and report it via the official live chat.
Free registration, a bonus of up to R$ 500.00 on your first deposit, Pix withdrawals in under 5 minutes, and more than 5,000 games available. All on mobile, no download required.
By registering, you confirm that you are 18 or older and agree to the Terms and Conditions. Gamble responsibly.
Ok100 protects your personal data in full compliance with the LGPD (Law No. 13.709/2018). Information provided to support is used solely to resolve your request — never shared with third parties without your consent. Read our Privacy Policy.
Ok100 is an entertainment platform intended exclusively for users aged 18 and over. Sports betting and casino games involve real financial risk and should not be treated as a source of income. Control tools available in your dashboard: deposit, loss, and session limits, plus self-exclusion. If you need support: CVV 188 (24 hours, free). Learn more at Responsible Gambling.